Aurum House
Audit & Security Department
Audit & Security provides an objective compliance and monitoring activity, designed to enforce and protect the Company's assets and to improve the Company's operating standards. The department undertakes to complete a structured range of Audit & Security tasks throughout the financial year.
Mission statement:
To help the Company accomplish its objectives by bringing a systematic, disciplined approach to evaluating and improving the effectiveness of 'Risk Management and Internal control processes.
Commercial Division
Your Gateway to an Effortless Claim
The Hallmark Claims Service has over 15 years experience offering a comprehensive service on behalf of some of the UK's leading insurers. Our specialist team provide accurate and fair replacement values, supported by our exceptional portfolio of jewellers.
Coupled with our 3 C's philosophy (Care - Confidence - Clarity), we pride ourselves on level of customer experience surpassed by none.
Hallmark mission statement:
"We are recognised and admired as the best in the claims service market. We deliver a highly cost effective, market leading solution whilst ensuring the customer is at the heart of everything we do."
Distribution Centre
The Distribution Centre offers a fast and efficient replenishment service to the stores. We pride ourselves on our stock management and accuracy of deliveries to stores. We are the Engine room of the business.
The Distribution Centres mantra is:
- Together
- Everyone
- Achieves
- More
e-Commerce Department
The e Commerce department is an engaging, exciting and dynamic team working at the cutting edge of the fast paced e-retail industry. There are 4 websites in the Aurum e Commerce sector www.goldsmiths.co.uk, www.firebugdiamonds.com, www.mappinandwebb.co.uk and www.watches-of-switzerland.co.uk all offering a multichannel proposition supporting each of our prestigious brands. The foundation of our successful department is our values; Excellence, Dedication, Belief, Trust & Respect, Passion and Team work which we live and breath every day.
Finance
The finance department is responsible for the recording and controlling of all monetary aspects of the company business. The department can be broadly divided into three functional areas:
- Management Accounts deals with the preparation of financial statements, budgeting and treasury matters
- Purchase Ledger are responsible for the processing and payment of invoices relating to stock, utilities and general expenses
- Sales Ledger and Cash Control monitor store banking and ensures that all monies outstanding are collected
Helpline
Helpline exclusively support in-store teams with PC orientated and general administration procedures. A 7 day shift rota is operated to cover the majority of store trading times. EPOS reporting systems are monitored to ensure compliance with company guidelines and control of profitability.
Having initiative and being efficient is vital to working within helpline as we help keep stores and the business running smoothly. It all makes for an informal, friendly and productive atmosphere, where our customers are always number one priority.
Human Resources and Training
We are a dynamic team, providing a full HR and Training support service to all divisions of Aurum.
Whether it be dealing with pay reviews, benefits, recruitment or induction to delivering training sessions in the field, or introducing a culture change programme, or CSR strategy.
We pride ourselves on delivering an exceptional experience to all existing or potential employees in everything we do.
Information Technology Department
The IT Department of Aurum Holdings looks after all the computer systems in the company. We support around 2000 staff on over 1100 different computers ranging from the till and back office systems in store to the central transactional and analytical systems operated at Aurum House.
Marketing & Display
Marketing and display are responsible for providing all the materials for the stores to display, promote and advertise the jewellery and watches we stock. Marketing arrange national advertising in glossy magazines and newspapers.
Merchandise & Buying Department
Our teams combine their considerable product knowledge in jewellery, watches and gifts along with wide-ranging retail experience to ensure that Aurum lead the way on the High St in offering the best possible product offer along with new initiatives to guarantee that we remain at the forefront of the UK retail jewellery market.
Working in line with the Aurum Values, our team is committed to delivering the right stock to the right store at the right time to ensure that, as a company, we can deliver a World Class Customer Experience every day.
Payroll
The payroll department administers:
- Payment for all employees
- The Aurum Pension Plan, a defined contribution pension scheme
- Childcare Vouchers
- Loans for season tickets
- Statutory maternity, paternity and adoption leave and statutory sick pay
- Confirmation of earnings for mortgage and rent purposes
Property
The property department is responsible for all estate management of the companies property portfolio including rent reviews, service charges, insurance and commercial rates. The department also has the responsibility for repairs and maintenance, physical branch security and health and safety. The department also seeks out new trading opportunities and are responsible for shop-fittings and Branch refurbishment.
Repairs and Services
The Repairs and Services department are responsible for all after sales and services for the Aurum Group.
We have a network of 35 in store experienced watchmakers who are approved to repair prestige watch brands including Rolex, Cartier, Breitling and Omega. We also have 14 of our own jewellery craftsmen who can carry out all types of work including minor repairs, full restoration and Bespoke handcrafted pieces.
We are also responsible for additional services such as Valuations and Sterling Care insurance. Our team are dedicated to providing a world class after sales service and to providing a service that covers all aspects of watch and jewellery repairs and aftercare.
Retail Operations
The first point of contact for Stores, we are the interface between the central support functions and the retail teams. We are a multi functional team, covering the following key areas of business performance:
- Communication: responsible for all elements of communication to all areas of the business – vital in a fast moving, ever changing environment
- Customer Relations: providing support and guidance for Stores in resolving any Customer related issues, to bring these to a satisfactory conclusion for all
- Analysts: our team of analysts provide essential reporting on Key Performance Indicators for the Business, supporting strategy and providing the information needed to drive results
- Retail Admin Support: ensuring Stores have all the tools they need to ensure they are able to deliver a World Class Experience to their Customers; whatever the query, we will find the answer
We seek continual improvement in all we do, with a philosophy of working hard and having loads of fun along the way.
